used, and shared when you visit or make a purchase from High Country Candle
Company (the “Site”).
information we collect
When you visit the Site, we automatically collect certain information about
your device, including information about your web browser, IP address, time
zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the
individual web pages or products that you view, what websites or search
terms referred you to the Site, and information about how you interact with
the Site. We refer to this automatically-collected information as “Device
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and
often include an anonymous unique identifier. For more information about
cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data
including your IP address, browser type, Internet service provider,
referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record
information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through
the Site, we collect certain information from you, including your name,
billing address, shipping address, payment information (including credit
card, email address, and phone number. We refer to this information as
talking both about Device Information and Order Information.
How do we use your
We use the Order Information that we collect generally to fulfill any orders
placed through the Site (including processing your payment information,
arranging for shipping, and providing you with invoices and/or order
confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you
with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for
potential risk and fraud (in particular, your IP address), and more
generally to improve and optimize our Site (for example, by generating
analytics about how our customers browse and interact with the Site, and to
assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your
Personal Information, as described above. For example, we use Shopify to
power our online store--you can read more about how Shopify uses your
Personal Information here: https://www.shopify.com/legal/privacy. We also
use Google Analytics to help us understand how our customers use the Site --
you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/. You can also opt-out of
Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with
applicable laws and regulations, to respond to a subpoena, search warrant or
other lawful request for information we receive, or to otherwise protect our
As described above, we use your Personal Information to provide you with
targeted advertisements or marketing communications we believe may be of
interest to you. For more information about how targeted advertising works,
you can visit the Network Advertising Initiative’s (“NAI”) educational page
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the
Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use
practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal
information we hold about you and to ask that your personal information be
corrected, updated, or deleted. If you would like to exercise this right,
please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing
your information in order to fulfill contracts we might have with you (for
example if you make an order through the Site), or otherwise to pursue our
legitimate business interests listed above. Additionally, please note that
your information will be transferred outside of Europe, including to Canada
and the United States.
When you place an order through the Site, we will maintain your Order
Information for our records unless and until you ask us to delete this
example, changes to our practices or for other operational, legal or
The Site is not intended for individuals under the age of 18
For more information about our privacy practices, if you have questions, or
if you would like to make a complaint, please contact us by
Help Ticket System